Turn Times

What are Turn Times?

Turn Times are Service Level Agreements (SLAs) and are intended to be an estimate of when work will be completed to assist with setting expectations and communicating next steps.

How does Impac Mortgage Corp. calculate them?

Loans that are submitted to Impac Mortgage Corp. by 3PM PST will be reviewed and completed the following business day. Loans that are submitted to Impac Mortgage Corp. after 3PM PST will be reviewed and completed by the second business day.

LOAN SETUP PURCHASE REFINANCE
Standard Setup 1 Day 1 Day
UNDERWRITING - NEW SUBMISSIONS PURCHASE REFINANCE
Non-QM 1 Day 1 Day
FHA 1 Day 1 Day
Conventional 1 Day 1 Day
Complex Loans (Multi Packs) 1 Day 1 Day
ACCOUNT MANAGER CONDITION REVIEW PURCHASE REFINANCE
Condition Review 1 Day 1 Day
Complex Loans (Multi Packs) 1 Day 1 Day
CONDITION REVIEW PURCHASE REFINANCE
Non-QM 1 Day 1 Day
FHA 1 Day 1 Day
Conventional 1 Day 1 Day
Complex Loans (Multi Packs) 1 Day 1 Day

* Upon FINAL APPROVAL clearance, an additional 24 hour SLA for Quality Control may be applicable

CLOSING - DOCS OUT PURCHASE REFINANCE
All Loans 1 Day 1 Day
CLOSING - SIGNED DOCS BACK PURCHASE REFINANCE
Funding Review - Dry State 1 Day 1 Day
Funding Review - Wet State 1 Day 1 Day

* Our Turn Times equate to each stage of the loan process.

Last Updated: 10/17/2019 03:56 PM PST

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